The Standards Compliance Challenge

As cities and districts expand, governments must ensure a growing number of community elements comply with regulations and standards. Monitoring their compliance is critical to ensuring your constituents' well-being and your department's success.

The Solution: Column Case Management

To help, Column Technologies offers Column Case Management’s Standards Compliance module, a collaborative, web-based solution. Easy to implement and maintain, its powerful content and records management, collaboration, and workflow automation features increase efficiency and help deliver high quality service.

Built for the real-world needs of users who track and ensure standards compliance, Column Case Management offers a single productivity platform with a highly-intuitive interface. Its secure information sharing and automated workflows improve service, lower risk, and reduce costs.

No matter how your department works, you can tailor Column Case Management to your exact needs, deploy on any scale, and then quickly and easily make changes.

Datasheet: Case Management - Standards Compliance (PDF: 100 KB).

Case Management Benefits

From our inception, Column has helped public and private organizations transform how they conduct business. Today, Column Case Management's enterprise features and interoperability with your other technology allows you to:

• Enhance record, document, and evidence management

Column Case Management's Standards Compliance module replaces paper documentation with secure, regulation-specific virtual workspaces. Users can coordinate their work and manage content such as Microsoft Office and PDF documents, HTML files, e-mail messages, images, forms—even audio and video files.

• Improve security and audit procedures

Rigorous access and audit controls—including user, role, and group-level security, data encryption, and complete audit trails—promote information sharing while fulfilling your responsibility to protect privacy and personally identifiable information.

• Increase data quality

Powerful data quality management tools use business rules and real-time logic to validate, cleanse, and integrate data. The resulting information supports good decision making without compromising speed or efficiency.

• Improve information access with search and data visualization

When you need to find information, you can securely search all sources, including documents, web pages, attachments, forms, and activity logs. Thinkmap, a powerful data visualization tool, can uncover relationships among people, locations, property, vehicles, organizations, and other data elements.

• Increase efficiency with electronic forms and customizable workflows

Built on the BMC Remedy AR System (ARS)—a workflow engine used by over 80% of the Fortune 500—Column Case Management can automatically send messages or information, create or escalate assignments, request approvals, and update data—even create and send correspondence based on case information. You can also build trackable electronic forms that reduce errors and rework and then link them to cases.

• Access to up-to-the minute data with a customizable, web-based reports console

Powerful reporting and dashboard consoles provide real-time metrics and integrate with a wide variety of business intelligence solutions. Each module offers a large number of reports and dashboards and allows you to create custom reports and ad-hoc queries. If rolled-up data demands an explanation, you can easily drill down.

Software-as-a-Service (SaaS) Solutions

Column's software-as-a-service (SaaS) option allows governments to limit installation, maintenance, and staffing costs while eliminating upgrades, backups, and management challenges. Your SaaS-based case management solutions resides on Column's servers, and your users access them through secure Internet connections.

To learn how the Column Case Management Solution can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.