Column Case Management is a workflow-driven, web-based software solution that enables organizations to improve operational efficiencies and mitigate risk while ensuring corporate and regulatory compliance in case handling.
Column Case Management addresses specific business processes within an organization. Our product solutions include:
A workflow-driven, web-based case management software solution for HR call center and help desks. Features include self-service portal, knowledgebase, help desk, reporting and analytics, and best practices shared services model. For more information on Column's Case Management solution for human resources, please visit: www.columncasehr.com.
Web-based, leading case management software solution helps organizations capture, investigate, and manage cases. The module also includes a powerful relationship engine that maps connected people, places, affiliations, and evidence. For more information on Column Case Investigative, please visit: www.columncaseinvestigative.com.
Provides the ability for organizations to track and manage building inspections and its supporting processes including: business licensing, inspections, permits issuance and review, violations, and investigations.
Designed for public sector organization, this solution addresses the management of non-emergency services for 311 system to aid in the intake of calls, real-time visibility, and activity coordination for issues including: dead animal removal, debris in roadway, illegal burning, non-working streetlamps, parking meters, traffic lights, noise complaints, Parking Law Enforcement, potholes, sinkholes, and utility holes in streets.
The solution addresses investigate cases associated with fraud, theft, waste, abuse, mismanagement, and misconduct. Use cases include: employee theft of monies collected at the toll highway plazas, misuse of vehicles and other equipment of the Tollway, allegations brought forth of personnel hiring and misconduct, and management of approved contractors/vendors and non-performance issues or cases that may rise with regard to billing or contracts.
The solution provides the ability to investigate crimes committed by and against juveniles, including but not limited to vandalism, theft, assault, mischievousness, truancy, unruliness, runaways, underage drinking/smoking. Business processes built into the solution include case intake, processing crime scenes by maintaining records of people, places, and objects.
The solution provides immediate, real-time access to accurate and secure information ensuring optimum department resources are deployed to increase operation efficiencies and response time across the organization.
The solution allows correction service facilities the ability to track and manage inmate release and rehabilitations’ programs. The application provides the ability to support the following processes Inmate History, Risk/Need Profile Surveys, Curfew Management, Breach/Violation Management, Inspections, Investigations, and other processes.
The solutions accelerates and simplifies case processes within offices of inspectors general. Features allows users to build and use secure, searchable case-work areas that foster communication and offer a single place for information. Investigators can determine patterns by connecting people, places, property, and vehicles associated with one case to one or to many other cases.
Powerful, feature-rich full-text search engine that allows users to search multiple databases across the network providing an intuitive interface to ensure speed, reliability, and security. The knowledgebase provides a framework for creating, publishing, reviewing, and searching content within the solution.
Column Case Management provides the following benefits:
- Enhance information sharing
- Ensure compliance and limit risk with document management and audit features
- Improve information access with secure search capabilities
- Increase efficiency with electronic forms and customizable workflows
- Provide access to up-to-the minute data with a customizable reports console
- Software as a Service (SaaS)
Licensing Models and Solutions:
- On Premise
- Hosted Managed
Technical services are required for set-up. In an effort to ensure the success of your project, we will conduct a series of workshops to understand requirements for integrations and current process management.
To learn how Column Case Management can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.