Column Case Management is a collaborative, integrated solution that helps organizations manage and track their responses to events, requests, and inquiries. It lets users safely and securely manage and share information, automate tasks and processes, and collaborate across departments. Easy to implement and maintain, it increases service quality and customer satisfaction while containing costs.

Column Case Management Modules

• The Human Resources Case Management module helps HR departments comply with legal and regulatory standards and secure sensitive data and records.
  
  
• The Public Accountability Case Management module helps record, investigate, and manage complaints.
  
  
• The Investigative Case Management module helps police departments and law enforcement organizations capture, investigate, and manage cases. An innovative barcode scanning extension helps users capture and track evidence and property information and then associate it with records. The module also includes a powerful relationship engine that maps people, places, affiliations, and evidence.
  
  
• The Social Services Case Management module helps social services agencies manage assessment, intervention, and treatment requests. Agencies can apply entitlement models, including appointments, funding sources, allocations, and budgets.
  
  
• The Standards Compliance Case Management module helps city and local government ensure citizens and businesses comply with regulations and standards.

Column Case Management can:

Enhance information sharing

Column Case Management offers configurable, secure, case-specific workspaces. Users coordinate their work and manage digital content such as Microsoft Office and PDF documents, HTML files, e-mail messages, images, scanned documents, video, and audio.

Ensure compliance and limit risk with document management and audit features

Implement privacy standards, civil liberties standards, and regulatory requirements such as HIPAA and FERPA. Modules enforce security and access control at the user, role, and group levels, and they provide data encryption and a full audit trail.

Improve information access with secure search capabilities

Securely search across all information sources, including documents, web pages, attachments, forms, and activity logs.

Increase efficiency with electronic forms and customizable workflows

Column Case Management is built on a workflow engine used by some 7,000 organizations and 80% of the Fortune 500. Workflows can be created to reduce manual, time-intensive activities and include escalations, assignments, alerts, and approvals.

Provide access to up-to-the minute data with a customizable reports console

Powerful reporting and dashboard consoles provide real-time metrics and leverage business intelligence technology. Out-of-the-box implementations include a wide variety of standard reports and dashboards & the ability to create custom reports.

Software as a Service (SaaS)

A software-as-a-service (SaaS) allows organizations the benefits of an integrated case management solution while minimizing up-front costs and eliminating the need for additional technical staff. SaaS-enabled case management solutions reside on Column Technologies servers, and users connect to them using a secure Internet connection.

To learn how Column Case Management can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.