Business Service Management (BSM) is not a product. Instead, it's a strategy for linking key IT components to business goals that comes from IT infrastructure management. Business Service Management helps you understand and predict how technology impacts your business and how business impacts your IT infrastructure.

Business Service Management's most important piece is a comprehensive and flexible IT management strategy. It incorporates best practices, especially those from the IT Infrastructure Library (ITIL) that help your organization:

• Reduce IT operation and support costs by as much as 33%
• Improve response time and availability
• Improve service quality by finding and fixing IT issues before they affect users

Business Service Management Technologies & Solutions

Column Technologies’ Business Service Management solutions and services use technologies from BMC Software. Several years ago, BMC pioneered BSM to help align IT operations with business needs. Today, BMC Software bases their Business Service Management approach on three disciplines: Service Assurance, Service Automation, and Service Support.

As a BMC Software Elite Partner and Business Service Management Certified Partner, we have the knowledge and skills to provide a thorough understanding of IT service management. You'll learn how to use Business Service Management to improve the systems, applications, processes, and services your business depends on.

To learn how Column's Business Service Management (BSM) solutions and services can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.