Business Service Management

BSM

Automating and streamlining your IT processes is key in business today. Business Service Management (BSM) helps you run your services in a risk-free and error-free environment. With BMC Software's unified and comprehensive platform, businesses can look for a stable solution to simplify and automate their IT processes.

BSM links IT components to business goals by helping organizations improve the decision-making process for better workload management and stronger business outcomes.

Key areas:

BSM effectively manages business services across lifecycles. Covering every aspect of your IT infrastructure management, BSM comprises of five important areas shown below:

  • Request and Support: Process automation for requesting, changing and supporting business services.
  • Provision and Configure: Maintaining service consistency across applications, servers, networks, databases, hypervisors, and customers.
  • Monitor and Operate: Identifying and resolving IT issues across environments.
  • Plan and Govern: Effective resource management for compliance with policies and regulations.
  • Integrate and Orchestrate: Discover, model, visualize, and assign priority to business services.

bsm

Benefits:

BSM incorporates best practices from IT Infrastructure Library (ITIL) that enable organizations to:

  • Reduce IT operation and support costs by as much as 33%
  • Attain transparency in IT expenditure
  • Expedite new service delivery
  • Automate controls for risk-free management
  • Improve service quality
  • Improve staff efficiency
To learn how Column's Business Service Management (BSM) solutions and services can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.