Business Service Management

Automating and streamlining your IT processes is key in business today. Business Service Management (BSM) helps you run your services in a risk-free and error-free environment. With BMC Software's unified and comprehensive platform, businesses can look for a stable solution to simplify and automate their IT processes.
BSM links IT components to business goals by helping organizations improve the decision-making process for better workload management and stronger business outcomes.
Key areas:
BSM effectively manages business services across lifecycles. Covering every aspect of your IT infrastructure management, BSM comprises of five important areas shown below:
- Request and Support: Process automation for requesting, changing and supporting business services.
- Provision and Configure: Maintaining service consistency across applications, servers, networks, databases, hypervisors, and customers.
- Monitor and Operate: Identifying and resolving IT issues across environments.
- Plan and Govern: Effective resource management for compliance with policies and regulations.
- Integrate and Orchestrate: Discover, model, visualize, and assign priority to business services.

Benefits:
BSM incorporates best practices from IT Infrastructure Library (ITIL) that enable organizations to:
- Reduce IT operation and support costs by as much as 33%
- Attain transparency in IT expenditure
- Expedite new service delivery
- Automate controls for risk-free management
- Improve service quality
- Improve staff efficiency
To learn how Column's Business Service Management (BSM) solutions and services can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.
- View Column’s on-demand webcasts, demos, and presentations
- Missed one of our product demonstrations?
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