Automating and streamlining your IT processes is key in business today. Business Service Management (BSM) helps you run your services in a risk-free and error-free environment. With BMC Software's unified and comprehensive platform, businesses can look for a stable solution to simplify and automate their IT processes.

BSM links IT components to business goals by helping organizations improve the decision-making process for better workload management and stronger business outcomes.

Key areas:

BSM effectively manages business services across lifecycles. Covering every aspect of your IT infrastructure management, BSM comprises of five important areas shown below:

• Request and Support: Process automation for requesting, changing and supporting business services.
• Provision and Configure: Maintaining service consistency across applications, servers, networks, databases, hypervisors, and customers.
• Monitor and Operate: Identifying and resolving IT issues across environments.
• Plan and Govern: Effective resource management for compliance with policies and regulations.
• Integrate and Orchestrate: Discover, model, visualize, and assign priority to business services.

Benefits:

BSM incorporates best practices from IT Infrastructure Library (ITIL) that enable organizations to:

• Reduce IT operation and support costs by as much as 33%
• Attain transparency in IT expenditure
• Expedite new service delivery
• Automate controls for risk-free management
• Improve service quality
• Improve staff efficiency

To learn how Column's Business Service Management (BSM) solutions and services can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.