Business Process Management
Automation, workflow, and organization of the defined process is key in increasing efficiencies and operational profitability. So how do we empower technology to drive the “process” to achieve standardization and repeatable outcomes?
Column Case Management leverages BPM capabilities to address a variety of processes that ensure the stream of workflow to achieve the desired outcome. From complex workflow scenarios to ordinary time-consuming manual, repetitive processes, Column Case Management has the solution.
Manage workflow in a single, unified platform
From start to finish, all of your data and forms are located in one, centralized system.
Establish scenario specific approval process, which can follow a chain-of-command based on variables.
- Process between groups – automates and enforces security and permissions with an existing or improved process which would span multiple operational organizations.
- Auto-Assignment – provides the ability to automatically assign tickets or notifications based on variables like type, location, time of day, and priority. Assignments are data driven and can be easily configured.
- Time-based measures (SLAs) – establish time-based measures or service level agreements within the process.
- Assignment Notifications – integrates directly with email servers and notification alert applications.
Search and access all data sources in one place
Out of the box full text search engine can search outside of the system through integrations to ensure information is compiled and brought into the system. This provides a single point of searching, relating, and viewing for multiple systems.
Duplicate Management and Data Reconciliation
The last thing needed in a workflow process is duplicate data. Users are able to see duplicate data when searching or creating a record. Reconciliation of data can be done by looking at the grouped records and having the option to join them.
Create reports for effective management of your investigations
With integrated reporting features, there is no need to manage user’s permissions or accounts in another application. Users can launch dashboards, canned reports, or Ad Hoc reporting straight from the system.
Protect privacy and meet audit compliance and regulations
The solution was built with individual, group, and row level security while automatically tracking all activity including: successful and failed logins, records created, records modified, records deleted, records viewed, field level changes, and approval activity.