Improve customer satisfaction and service desk efficiency ratings while reducing support costs

Give users more control over service requests by providing self-service options and automated request fulfillment.

This product provides:

• An intuitive self-help portal of published IT and non-IT service offerings
• Easily configurable service request creation and fulfillment processes
• Complete integration with BMC Remedy IT Service Management and the BMC Atrium CMDB
• Built-in knowledge search and password reset capabilities
• Flexible workflow approval options

With BMC Service Request Management, you will:

• Reduce costs through automation
• Increase customer satisfaction ratings
• Improve consistency and quality of service by applying service levels to fulfillment processes
• Improve processing efficiency of user service requests