BMC Remedy OnDemand
The industry’s leading ITSM solution now available via Software as a Service (SaaS)
Get all of the benefits of the BMC Remedy IT Service Management Suite (such as integrated best-practice ITIL workflow, an intuitive, easy-to-learn user interface, and proven scalability and reliability) — while eliminating the cost of administration and infrastructure.
This offering provides:
- Faster implementations — get you up and running in days.
- Access to full suite of solutions for one per user price
- Full OOTB catalog of services to accelerate your value realization
- 24x7 customer support and upgrades
- On-premise / Off-premise integration support
- Global availability and performance management
- ITIL/Industry Best Practices
- Compliance with SAS 70 guidelines to minimize risk
More Benefits:
| You Get | Your IT Benefits | Your Business Benefits |
| Service Desk | Cut mean-time-to-repair by 30% | Improve restoration time faster |
| Change Management | Reduce change failures up to 40% | Sustain high availability with less outages |
| Asset Management | Decrease software and asset cost by 30% | Lower overall IT support costs |
| Self Service | Deflect 40% - 60% service desk volume | Reduced time to fulfill requests |
| Knowledge Management | Resolves analyst resolution faster | Empower users with self service knowledge |
Resources
Datasheets
White Papers (registration required)
