The Business Challenge

How do you manage critical business services today? What if IT could view them and ensure any compromise in their delivery is known in advance and quickly restored based on business criticality?

Because of the growing complexity of distributed IT environments and increasing business dependence on technology, reactive stand-alone help desks are no longer sufficient. Mature IT organizations need integrated service management processes that include technology as an interrelated component of the services IT provides.

About Service Support

BMC Remedy IT Service Management (ITSM) unifies ITIL® processes with a single configuration management database (CMDB), workflow platform, and user interface. With BMC Remedy ITSM, you can coordinate ITIL processes around a single view of how technology components support your business services.

Service Support Solutions

• The BMC Remedy IT Service Management Suite reduces complexity and makes customer support, change management, and asset management integrated and efficient.

• BMC Service Request Management (SRM) allows IT to define offered services, publish them in a Service Catalog, and automate the fulfilment of those services for their users.

• BMC Remedy Change Management lets you increase the speed and consistency with which you implement changes and minimize risk and disruption with comprehensive planning capabilities.

• BMC Remedy Asset Configuration Management helps you lower IT costs, manage compliance, and improve your return on capital with an operational approach to lifecycle, inventory, contract, and cost controls of IT assets.

• The BMC Atrium CMDB is an intelligent data repository that offers accurate, pervasive, and business-aware visibility into the dependencies between business processes, users, and IT infrastructure.

• BMC IT Service Support for the Midsized Business products help growing midsized businesses that are under extreme pressure to reduce costs and expedite service by keeping IT informed, connected, and aligned with the business.

To learn more about Column's Service Support solutions can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.