The Business Challenge

In today's interconnected world, organizations often manage the risk of service disruptions by creating incident management and disaster recovery plans. As important as these plans are, they're only part of the solution. The other part—service assurance—moves beyond simply limiting an outage’s impact to help prevent an outage from ever taking place.

Leading Technology – BMC Software Service Assurance Solutions

Column Technologies is the perfect choice to help you realize service assurance’s full potential. Our technology solutions and consulting services can deliver significant value by helping you optimize your infrastructure’s performance to meet your business goals.

At a time where technology infrastructures are more complex than ever, BMC Software’s solutions each play a role in an integrated process that minimizes downtime and improves efficiency. They also readily work with trouble-ticketing systems, extension modules, and third-party programs without difficult, time-consuming configuration issues.

Datasheets: BMC Performance Manager (66 KB), BMC ProactiveNet Analytics (120 KB), BMC Service Impact Manager (142 KB), and BMC Atrium Orchestrator (66 KB).

Part 1: Detection with BMC Performance Manager and BMC ProactiveNet Analytics

Using performance thresholds to monitor your entire infrastructure, BMC Performance Manager identifies and proactively solves recurring, predictable performance issues. For others, it creates an event and forwards it to the BMC Service Impact Manager. For even more accurate detection, Column supports BMC ProactiveNet Analytics, a solution that uses your infrastructure’s normal performance to automatically adjust alert thresholds and reduce false positives.

Part 2: Diagnosis with BMC Service Impact Manager

When it receives an event, BMC Service Impact Manager rapidly assesses its business impact and assigns it a priority. It then alerts your team to the problem, providing them with the location, business relevance, and resolution information they need to accurately prioritize and rapidly address it.

Part 3: Correction with BMC Artium Orchestrator

The final step in the service assurance process, BMC Atrium Orchestrator improves on error-prone manual interactions by orchestrating and automating end-to-end processes. It easily integrates with the BMC Atrium CMDB, other BMC Software solutions, and solutions from other vendors.

Leading Expertise – Column Service Assurance Consulting

Column’s service assurance practice moves beyond vendor-specific solutions to offer standards-based, metrics-driven consulting. We bring a strong BMC Software partner relationship, the knowledge and experience to understand your requirements, and an integrated approach that can closely align your performance with your business goals.

At the strategic level, our consultants take a full lifecycle approach, using proven methods, tools, and metrics to assess your maturity level and suggest proactive improvement opportunities. At an operations level, they can address any part of your service assurance portfolio, including coding, business process decomposition, or service impact modeling.

No matter what services you employ, you’ll learn how how to use real-world performance metrics to help you share your infrastructure’s value and put your limited resources toward the activities most likely to improve your results.

To learn how Column's Service Assurance solutions and services can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.