About BMC Service Desk Express

BMC Service Desk Express Suite is designed to meet business requirements, automate service desk processes, and lower the cost of support operations. This customizable, service management solution combines best-in-class help desk software with core ITIL® best practices. It provides a powerful workflow solution that delivers superior service and reduces operational expenses with reporting that provides the data you need to make informed business decisions

BMC Service Desk Express Learning Path Roles

Column Technologies offers BMC Service Desk Express Learning Paths for key roles across industries and organizations. Select your role to determine which classes are right for you:

• Users perform basic BMC Service Desk Express tasks including call logging and creating and assigning incidents and work orders
• Application Administrators maintain and configure the BMC Service Desk Express server, including performance, security, and maintenance responsibilities. They also modify or build workflow on a limited basis.
• Developers design, test, deploy, and troubleshoot BMC Service Desk Express applications

BMC Service Desk Express Learning Path

A blue icon means the course is required to complete the BMC Service Desk Express Learning Path, while a yellow icon means the course is recommended.

Course Name	Users	Application Administrators	Developers
BMC Service Desk Express 9.x: Using (WBT)
BMC Service Desk Express 9.x: Administering - Part 1
BMC Service Desk Express 9.x: Administering - Part 2

To learn how Column's BMC Service Desk Express training can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.