BMC Remedy ITSM Learning Paths - BMC Software Training

About BMC Remedy ITSM

The BMC Remedy IT Service Management suite consists of three integrated solutions that can also function as standalone applications. These applications enable your IT organization to track and manage your IT processes, activities, and assets. BMC Remedy IT Service Management includes the BMC Remedy Asset Configuration Management solution, the BMC Remedy Change and Release Management solution, and BMC Remedy Service Desk, which encompasses Incident Management and Problem Management.

BMC Remedy ITSM Learning Path Roles

Column Technologies offers BMC Remedy ITSM Learning Paths for key roles across industries and organizations. The roles are:

• Administrators maintain and configure the BMC Remedy AR System server. They also modify workflow or build workflow on a limited basis
• Developers design, test, deploy, and troubleshoot BMC Remedy AR System applications as determined by the assessed needs of a business
• Managers oversee the usage and implementation of BMC Remedy AR applications as well as those that use the solution
• Users perform basic BMC Remedy ITSM tasks

BMC Remedy ITSM 7.5 Learning Path

Required Course Recommended Course

Course Name	Users	Managers	Administrators	Developers
ITIL® V3: Foundation
BMC Remedy AR System 7.5: Foundation - Part 1 (WBT)
BMC Remedy AR System 7.5: Foundation - Part 2
BMC Atrium CMDB 7.5: Administering - Part 1 (WBT)
BMC Atrium CMDB 7.5: Administering - Part 2
BMC Remedy Service Desk 7.5: Using Incident Management (WBT)
BMC Remedy Service Desk 7.5: Using Problem Management (WBT)
BMC Remedy Change Management 7.5: Using (WBT)
BMC Remedy Asset Management 7.5: Using (WBT)
BMC Remedy IT Service Management 7.5: Administering - Part 1 (WBT)
BMC Remedy IT Service Management 7.5: Administering - Part 2

To learn how Column's BMC Remedy ITSM training can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.