About BMC Remedy IT Service Management 7.5: What's New

This online course provides ITSM 7.0.x users, managers, administrators, and developers with an overview of the new features and functionality of BMC Remedy ITSM 7.5. Students are exposed to the redesigned graphical user interface, the improved installation, and the new features and functionality for using and administering Service Desk, Change Management, Asset Management, and Data Management.

The course is designed for individuals who have progressed through any of the BMC Remedy ITSM 7.0.x learning paths and want to learn how the new changes will impact the way they perform key functions in ITSM when they upgrade to 7.5.

Course Objectives

• List the major changes at 7.5 (overview)
• Describe the simplification of the installation process
• Describe the upgrade changes (mixed mode upgrade support)
• Describe the Foundation split
• Describe integration of SMPM with ITSM applications
• Describe changes to Service Desk, including the best practice and simplified view
• Describe the changes to the Change Management calendar and the change impact process
• Describe the new features and functionality of the Release Management process within Change Management
• Describe the new features and functionality of Asset Management's Software License and Contract Management components
• Describe the new features and functionality of Data Management in support of migration and upgrades

Course Details

• Code: RSMG
• Product: BMC Remedy ITSM Suite 7.5.x
• Delivery: Web Based Training (WBT)
• Duration: Four hours
• Target Audience: BMC Remedy ITSM Suite Users, Managers, Administrators, and Developers
• Prerequisites:
  • BMC Remedy Service Desk 7.x: Using Incident Management
  • BMC Remedy Service Desk 7.x: Using Problem Management
  • BMC Remedy Asset Management 7.x: Using
  • BMC Remedy Change Management 7.x: Using
  • BMC Remedy IT Service Management 7.x: Application Administration Essentials
  • BMC Remedy Service Desk and BMC Remedy Change Management: Administering
  • BMC Remedy IT Service Management 7.x: Installing and Configuring
  • BMC Remedy Asset Management 7.x: Administering

To learn how Column's BMC Remedy IT Service Management training can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.