About BMC Remedy IT Service Management 7.5: Administering - Part 2

This course provides BMC Remedy ITSM 7.5.x administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy ITSM 7.5.x application, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), BMC Remedy Asset Management, and related subsystems and modules.

Using a workshop environment, group discussions, and scenario-based guided lab exercises, participants analyze, determine, and perform the necessary steps to administer BMC Remedy ITSM 7.5.x applications to support the corresponding business processes.

Course Objectives

• Describe BMC Remedy ITSM 7.5 application processes and roles
• Identify BMC Remedy ITSM 7.5 architecture components
• List BMC Remedy ITSM 7.5 administration tasks and responsibilities
• Describe installation prerequisites and process
• Perform post-installation tasks
• Create and configure foundation data:
  • Companies, organizations, locations
  • Support groups and people
• Create categorizations for usage by ITSM applications
• Administer common subsystems and modules used by the ITSM applications:
  • Data Management tool
  • Requester Console
  • Assignment Engine
  • Approval Server
  • Task Management System
• Administer BMC Remedy Service Desk
• Administer BMC Remedy Change Management and Release Management
• Administer BMC Remedy Asset Management

Course Details

• Code: RSMG-ITA2-0750
• Product:
  • BMC Remedy Incident Management 7.5.x
  • BMC Remedy Problem Management 7.5.x
  • BMC Remedy Change Management 7.5.x
  • BMC Remedy Asset Management 7.5.x
• Delivery:
  • Instructor-Led Training (ILT)
  • Instructor-Led Online (ILO)
• Duration: Five days
• Target Audience:
  • Administrators
  • Developers
• Prerequisites:
  • BMC Remedy AR System 7.5: Administering - Part 1 (WBT)
  • BMC Remedy Service Desk 7.5: Using Incident Management
  • BMC Remedy Service Desk 7.5: Using Problem Management
  • BMC Remedy Change Management 7.5: Using
  • BMC Remedy Asset Management 7.5: Using
  • BMC Remedy ITSM 7.5: Administering - Part 1 (WBT)

To learn how Column's BMC Remedy ITSM training can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.