About BMC Remedy IT Service Management 7.5: Administering - Part 1

This online course provides ITSM application administrators, developers and consultants with an introduction to ITSM 7.5.x application administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM 7.5.x applications. It provides BMC Remedy IT Service Management 7.5.x administrators with the concepts and skills needed to incorporate best practices when configuring and administering BMC Remedy ITSM applications.

This course is a prerequisite to all other ITSM 7.5.x application administration courses.

Course Objectives

• Explain the architecture of ITSM applications and list supported platforms
• Describe the relationship of the BMC Atrium CMDB to ITSM applications
• Access and use the ITSM Application Administration console
• Describe ITSM foundation data and various pertinent data-related concepts
• Describe ITSM data management considerations and best practices
• Create and configure companies, organizational structures, and sites
• Specify auto-assignment of requests to support groups
• Describe the purpose of permission groups and functional roles
• Describe permission groups and roles for ITSM application users and administrators
• Configure and administer people records
• Describe people templates
• Assign and manage ITSM permission groups
• Describe the BMC Atrium Product Catalog and its relationship to products that you can view, define, and use in ITSM applications
• View, create, and update product catalog entries
• View, create, and update operational catalog entries
• Describe the purpose of the generic catalog
• Define auto-assignment settings using operational and product catalog settings
• Describe the types of tasks, task groups, and task templates that can be defined
• Describe ITSM approval processes and the role of administrators in configuring approvals
• Describe the purpose and function of the Data Load Console and the Data Wizard Console

Course Details

• Code: RSMG-ITA1-0750
• Product: BMC Remedy ITSM Suite 7.5.x
• Delivery: Web Based Training (WBT)
• Duration: Four hours
• Target Audience: BMC Remedy ITSM Suite Application Administrators
• Prerequisites:
  • BMC Remedy Service Desk 7.5: Using Incident Management
  • BMC Remedy Service Desk 7.5: Using Problem Management
  • BMC Remedy Asset Management 7.5: Using
  • BMC Remedy Change Management 7.5: Using
  • BMC Remedy AR System 7.5: Foundation - Part 1

To learn how Column's BMC Remedy IT Service Management training can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.