About BMC Service Impact Manager 7.x: Administering

Imagine you have several technical problems that must be resolved. How will you decide which problem to solve first? BMC Service Impact Manager helps your customers to identify, prioritize, and resolve technical problems in their organizations, based on impact to their business.

This course is for system administrators, system programmers, IT operators, and intermediate users, such as IT managers and other IT professionals who are responsible for the administration and daily operations of BMC Service Impact Manager (SIM).

View Column's BMC Software training schedule.

Course Objectives

Upon completion of the course, you will be able to:

• Review the Service Impact Manager (SIM) Installation procedures and best practices
• Create and maintain accounts, user groups, and users in BMC Portal
• Build a Service Model, promote it to BMC Impact Manager, and view it in BMC Impact Manager and Impact Portal
• Understand status and priority computation models
• Understand BMC Atrium CMDB and architecture

Course Details

• Code: RSMG-SIMG-0720
• Product: BMC Service Impact Manager 7.2
• Delivery: Instructor Led Training (ILT)
• Duration: Four days
• Target Audience: BMC Service Impact Manager Administrators
• Prerequisites:
  • Understanding of system administration or network management concepts
  • Familiarity with service impact management in an enterprise environment

To learn how Column's BMC Service Impact Manager training can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.