In this course, you learn how to administer and build applications in AR System 7.5. Through a combination of lecture and lab exercises, students learn how to perform the tasks of an AR System Administrator, from managing user access to maintaining an application. In addition, students learn how to develop and customize basic AR System objects.

The first module of this course consists of a quiz and an intensive lab exercise that provides an opportunity to demonstrate your proficiency of the knowledge and skills learned in the BMC Remedy AR System 7.5: Foundation – Part 1 training.

Important: The BMC Certified Professional AR System 7.5 Administrator examination is administered on the final day of the class. Taking the exam is optional, but all students enrolled in the BMC Remedy AR System 7.5: Foundation - Part 2 course are automatically enrolled in the exam. Be aware that the exam will not be administered until the end of the final day and will run long.

Also included with this course is a supplemental WBT that provides a post-class reference of the key instructor demonstrations performed in class. Accessing this WBT will be useful after you have attended the course. It is not necessary to review the content prior to attendance.

View Column's BMC Software training schedule or download the course abstract (PDF: 326 KB).

Course Objectives

• Manage access control and AR System licenses
• Perform common administrative tasks using the AR System Administration Console
• Create AR System objects by using BMC Remedy Developer Studio
• Build AR System forms, fields, and menus to meet business data requirements
• Build AR System active links that automate system responses to user actions
• Build AR System filters that enforce business rules
• Build time-based escalations
• Customize an application for the Web
• Use log files for evaluating performance and identifying performance issues
• UIdentify the best practices in optimizing AR System 7.5

Course Details

• Code: RSMG-ARF2-0750
• Product: BMC Remedy Action Request System v7.5
• Delivery: Instructor Led (ILT), Instructor Led Online (ILO)
• Duration: Five days
• Target Audience: Administrators, developers
• Prerequisites: BMC Remedy AR System 7.5: Foundation - Part 1
• Certification Path: This course is part of the BMC Remedy AR Skilled Professional Certification Path

To learn how Column's BMC Remedy AR System 7.5 training can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.