In this highly interactive Web-based training, participants learn foundation concepts necessary to administer AR System 7.5. This course introduces AR System architecture, concepts, and terminology. Participants learn how to navigate BMC Remedy User and BMC Remedy Developer Studio in order to perform administrative tasks.

Successful completion of this course is a prerequisite for the BMC Remedy AR System 7.5: Foundation - Part 2 course.

View Column's BMC Software training schedule or download the course abstract (PDF: 348 KB).

Course Objectives

• Define the purpose and benefits of AR System 7.5
• Identify the different AR System roles
• Define the AR System architecture
• Identify the AR System development tools
• Log in to the AR System clients
• Navigate BMC Remedy User
• Create and search for requests using BMC Remedy User and a Web browser
• Record and run macros in BMC Remedy User
• Create AR System reports using BMC Remedy User and a Web browser
• Understand how to receive notifications using BMC Remedy Alert and the Web
• Navigate BMC Remedy Developer Studio
• Describe basic administration tasks using BMC Remedy Developer Studio
• Identify and describe the different types of server objects and fields
• Provide an overview of access control in AR System

Course Details

• Code: RSMG-ARF1-0750
• Product: BMC Remedy Action Request System v7.5
• Delivery: Web Based Training (WBT)
• Duration: Six hours
• Target Audience: Administrators, developers, managers
• Prerequisites: User knowledge of the Microsoft Windows graphical user interface (GUI)
• Certification Path: This course is part of the BMC Certified Professional AR System Administrator and the BMC Certified Expert AR System Developer Certification Paths

To learn how Column's BMC Remedy AR 7.5 training can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.