Business depends upon IT infrastructure and expects excellent service levels. Understanding the relationship between IT and business helps IT set response priorities for service problems based on business priorities, shows IT's business value, enables the IT organization for Business Service Management (BSM), and ensures IT survival.

BMC Service Impact Manager

BMC Service Impact Manager (SIM) enables Business Service Management through real-time business-aware information about IT services and infrastructure. Service Impact Manager uses management tools and processes events against service models that relate IT and business. Business-aware service models enable IT to pinpoint root cause and prioritize business-critical problems.

Service Impact Manager uses the BMC Configuration Management Database (CMDB) as an instrumented asset and configuration data source to create and maintain models. Common reporting and Web portal technologies deliver role-based dashboards and IT service impact reports.

Datasheet: BMC Service Impact Manager (PDF: 139 KB)

BMC Service Impact Manager Features & Benefits

• Shows the real-time impact of IT problems on IT and business services through service views, dashboards, and reports

• Promotes organization knowledge of the value of IT to the business and the importance of services to business operations

• Instruments the creation and maintenance of models through the BMC CMDB, a repository for discovery, change, asset, and configuration data

• Extends the value of existing IT tool investments through the BMC CMDB and by leveraging events from existing management tools

• Includes integrations to BMC Event Manager, PATROL, PATROL Enterprise Manager, AlarmPoint, Remedy Help Desk, and Remedy Asset Management

• Supports integrations with MAINVIEW, SmartDBA, CONTROL-M, SLM Express and BMC Software partner integration products

• Re-uses common BMC Portal and BMC Reporting Foundation technologies for role-based Web-based dashboards and historical reporting

BMC Service Impact Manager Consulting

Public and private organizations around the world turn to our BMC Service Impact Manager consultants to help them implement and get the most from their technology investment. Recognized as BMC Software’s largest consulting partner, Column's proven BMC Service Impact Manager skills and experience can help you meet your short-term and long-term goals.

To learn how BMC Service Impact Manager can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.