The Business Challenge

It is important that IT solutions add value by activating business and impacting the bottom line. Selecting the right service desk or help desk for managing operations can help accomplish this goal. Midsized businesses need to move from homegrown and legacy help desk tracking software to more fully integrated service desk solutions that support ITIL® best practice methodologies. The right ITIL service desk software can deliver improved financial performance, increased manageability, and organizational alignment.

BMC Service Desk Express

BMC Service Desk Express Suite (previously known as Magic Service Desk) automates service desk processes and lowers cost of support operations. This customizable service management solution combines best-in-class help desk software with core ITIL® best practices. This suite provides powerful workflow and reporting capabilities. It includes Integration Engine, which has out-of-the-box connectors (ODBC, SNMP, XML, LDAP/ADSI) to integrate Service Desk with other BMC products and third-party applications.

Datasheet: BMC Service Desk Express (105 KB).

BMC Service Desk Express Features and Benefits

• Connects requests to people, places, and assets efficiently through browsers and e-mail using a fully integrated help desk system

• ITIL service desk software automates service and request processes and supports core ITIL best practices

• Adapts easily to changes in your business with point-and-click customization and can be used wherever service or request management is required

• Saves you time and money on implementation and administration, reduces your overall cost of support, and is easy and quick to implement

• Provides 24x7 access to technicians and end users through a flexible browser-based help desk solution

• Reduces call volumes and increases satisfaction with Self-Service Help Desk included at no extra charge

• Keeps you informed about your service management business with reports on service response times and average response rates

BMC Service Desk Express Consulting

Public and private organizations around the world turn to our BMC Service Desk Express consultants to help them implement and get the most from their technology investment. Recognized as BMC Software’s largest consulting partner, Column's proven BMC Service Desk Express skills and experience can help you meet your short-term and long-term goals.

To learn how BMC Service Desk Express can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.