ITSM Software – Remedy Suite 8
Why Choose BMC Remedy?
You get a solution that's truly enterprise-class
You can bring everything together
You can have it on-premise or in the cloud
You're investing in the future
Self-Service with Virtual Agent
Change and Release Management
Service Level Management
Atrium CMDB and Discovery
Integrations, Extensions and More!
What’s new in Remedy 8
Give a great experience
Make everything easier
Enjoy true mobility
Design workflows faster
Collaborate with clarity
Choosing Remedy OnDemand / SaaS
Choosing Remedy OnDemand
Choosing Remedy OnDemand gives you the same powerful functionality as Remedy On-Premise, plus the additional benefits of SaaS delivery. You'll have lower, more predictable operating costs and less to think about when it comes to maintenance and upgrades.
Deploy faster, work smarter
With no hardware or software to buy or manage, you will quickly get value from Remedy OnDemand. Once up and running, your solution is managed by BMC's global network and security operations centers, allowing you to focus on providing IT results for the business. And with a world-class services organization and partner community to help you get the most out of Remedy OnDemand, expertise is always close at hand.
Keep pace with change
With Remedy OnDemand, you are always on the latest version, taking full advantage of new innovations. No more resource-hungry roll-outs or complex infrastructure upgrades to worry about — your customizations and configurations are always preserved in Remedy OnDemand. Grab the drag-and-drop process designer and shape the workflows to fit your business needs.
Feel safe and secure
Rest assured that the security of your ITSM system is our top priority. No expense has been spared in ensuring our hosting facilities and systems are protected by extensive, multi-layered security. With Tier III- certified hosting locations, powerful data protection and encryption, an ultra robust network infrastructure and comprehensive application security, – nothing is left to chance. We're also certified to multiple standards, including: ISO27001-27002, SSAE 16 SOC 1 Type 2, FISMA and FedRAMP.
Trust us to deliver
Count on high availability and high performance from Remedy On Demand, powered by some of the most sophisticated hosting infrastructure ever built. We have multiple facilities in the USA and UK, with each providing full redundancy in: application servers, database servers, SANs, network infrastructure and internet connectivity. And if disaster were to strike, we can provide full system duplication, automated failover and advanced back-up and recovery measures.
To learn how Column's BMC Remedy ITSM consulting services can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.