ITSM – IT Service Management

If you need a simple service desk and asset management tool that offers:

• Faster resolution times and better service
• Affordable pricing and hassle-free upgrades
• Easy implementation, use, and maintenance

Ready to go beyond the help desk? If you need an ITSM solution that includes:

• ITIL® process standardization and integration
• Built-in self-service and process automation
• Integration with other IT management systems

You should consider:

BMC FootPrints

• On-premise
• Integrated ITSM and PC lifecycle management
• 10-50+ IT staff

Looking for the ITSM foundation for a business service management approach?

• Organize and manage IT services
• Visibility and integration across a range of IT operations processes
• In-depth ITIL® process alignment

You should consider:

BMC Remedy

• On-premise suite
• Enterprise IT operations platform
• 50+ IT staff