The Business Challenge

The ever-growing complexity of distributed IT environments and increasing business dependence on technology have raised the stakes for successful service management. To meet business demand for dependable technology-driven services, IT organizations need integrated service management processes that see technology components as interrelated parts of services IT provides to the business.

BMC Remedy ITSM - Integrated ITIL Workflow Automation

Enterprises worldwide have made BMC Remedy IT Service Management (ITSM) the number one software choice for quickly establishing repeatable, efficient, and effective service management processes. This application suite provides seamless out-of-the-box workflow automation within and across proven IT Infrastructure Library (ITIL) best practices.

Only BMC Remedy IT Service Management unifies service desk, incident, problem, change, asset lifecycle, and service level management applications, as well as a configuration management database (CMDB), with a single data model, workflow platform, and user interface. This unified approach, particularly when enhanced with other BMC solutions for managing IT infrastructure, provides proactive and continuous improvement of service availability, quality, and cost-effectiveness in complex enterprise environments.

BMC Remedy ITSM's Industry-Leading Applications

The BMC Remedy IT Service Management suite includes four industry-leading applications — BMC Remedy Service Desk, BMC Remedy Asset Management, BMC Remedy Change Management, and BMC Service Level Management. They share the included BMC Atrium Configuration Management Database (CMDB) to coordinate processes around a single view of how technology components support business services. All are powered by the BMC Remedy Action Request System (AR System), the industry’s leading service process management platform.

Closed-Loop Processes for Business Service Management (BSM)

BMC Remedy ITSM applications work out-of-the-box with other BMC solutions to automate sequences of tasks that allow efficient management of IT from a business perspective:

• Reduce business disruptions by addressing infrastructure-related incidents — autoprioritized by business impact and embedded with root cause data - before users call
• Improve cost-efficiency, reliability, and performance by using closed-loop change processes for data center and desktop management — from authorization to execution to verification to compliance
• See the resource capacities of server assets to understand their performance, as well as financial and contractual dispositions
• Monitor and enforce business service level agreements that unify service and support metrics

BMC Remedy ITSM Consulting

Public and private organizations around the world turn to our BMC Remedy ITSM consultants to help them implement and get the most from their technology investment. Recognized as BMC Software’s largest consulting partner, Column's proven BMC Remedy ITSM skills and experience can help you meet your short-term and long-term goals.

To learn how BMC Remedy IT Service Management can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.