Providing proper management visibility into key IT performance indicators is imperative to running and maintaining an effective IT organization that consistently meets the demands and needs of the business.

Unfortunately, these indicators and metrics are often scattered across IT management tools and applications. To gain visibility into an IT organization's overall performance, management typically needs to consult their direct reports, and then attempt to analyze data from multiple groups to generate required metrics.

This manual process is not only time-consuming, but also results in lack of real-time metrics. As a result, IT organizations struggle with manual processes for collecting and trying to analyze various data points -- instead of spending time on improving service level commitments to their customers and the business.

The Solution - BMC Dashboards for BSM

BMC Dashboards enables the linking of critical IT process into a dashboard view that provides aggregated performance indicators within a single pane of glass. By providing a consolidated, graphical interface of best practice IT metrics for incident, problem, change, configuration, asset, service impact/performance, service level, and service request management, BMC Dashboards delivers highly interactive access to key metrics, enabling IT managers who require the right data at the right time to optimize decisions and improve the success of their IT support functions.

By combining cross-process metrics from the BMC Atrium Configuration Management Database (CMDB), BMC Service Impact Manager, BMC Remedy IT Service Management Suite, Service Level Management, and Service Request Management, BMC Dashboards puts a true face on Business Service Management (BSM) — and allows IT managers to align their organizations with business priorities.

Datasheet: BMC Dashboards for BSM (PDF: 650 KB)

Key BMC Dashboards for BSM Benefits

BMC Dashboards for BSM provides a graphical storyboard view of IT metrics and performance
indicators that helps IT management:

• Gain at-a-glance insight to business KPIs to ensure alignment with service goals
• Consolidate single silo data into service-centric business intelligence in a single pane of glass
• Visualize, in real-time, IT effectiveness in support of critical business applications and services
• Share and communicate common business metrics and goals to stakeholders at all levels
• Customize a workspace to measure trends occurring across IT processes such as SLAs, ticket closure rates, asset costs, and much more.
• Align IT service support and IT operations with ITIL best practices framework

To learn how BMC Dashboards for BSM can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.