The Business Challenge

Reporting often relies on static reports that provide important information overviews, but lack functionality to allow users to provide a deeper level of analysis on-the-fly. In addition, the creation and maintenance of static reports can be expensive and time-consuming, and require users with technical expertise and an understanding of application data models. This can result in time lags for non-technical business users who require information in a timely fashion to make accurate decisions.

The Solution: BMC Analytics for BSM

With faster, more intuitive access to IT process data and reports, BMC Analytics for BSM helps you understand how IT is performing to support business service availability and quality. By understanding IT service support issues occurring in the IT environment, and by correlating them with both business services and the underlying infrastructure supporting them, you can analyze trends and determine how to make better decisions to improve overall service quality.

BMC Analytics provides reporting capabilities that enable point-and-click analysis and reporting across business service configurations, linking incident and problem data (from BMC Remedy Service Desk) with configuration and relationship data (from the BMC Atrium CMDB) and contract, software license, lease, and warranty information (from BMC Remedy Asset Management).

By combining this process data into a consolidated view, BMC Analytics allows you to analyze service desk performance, along with supporting IT configuration assets and changes, to determine how effectively you are supporting your critical business services.

When problems arise, BMC Analytics provides the ability to analyze trends and determine root causes that may result in business service issues. This new level of insight brings a better understanding into why a business service may cost so much; why a configuration is not being effective or is out of compliance; and how to go about resolving these problems.

Key Benefits

BMC Analytics for BSM puts critical business intelligence at your fingertips to help you understand key business services metrics, so you can:

• Measure how adept IT is at supporting business service objectives and SLAs
• Improve how IT assets support critical business services
• Make better decisions with a comprehensive view of how IT impacts your business (Business Intelligence)
• Reduce time-to-action on BSM improvements by delivering investigative analysis to the people who need them, exactly when they are needed.
• Cut down cost and improve efficiency through informed decision making
• Understand what services are causing the most problems in your environment
• Determine the most common recurring incidents associated with business services and if an incident is the result of deeper problems
• Know the costs associated with implementing and maintaining services
• Reduce leasing costs and penalties

To learn how BMC Analytics for BSM can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.