With today’s distributed workforce, it is no longer practical or cost-effective to expect IT to work literally hands-on with PCs. And relying on accurate user feedback verbally over the phone generally ends up with frustrated IT staff, stressed out employees and lengthy problem resolution. Leveraging the infrastructure that is already in place today and accessing and addressing PC issues and upgrades has never been easier. Not only can users cut and paste images of issues directly into trouble tickets, helpdesk administrators can more easily understand an issue and return with the right solution the first time. And anyone who understands tickets knows that the time it takes to close an issue is directly proportional to the bottom line spend.

FootPrints® Remote Manager, BMC Software’s enterprise-class remote desktop management software, extends your desktop support reach to home office employees, telecommuters and remote office workers, all from the convenience of your own desk even without an VPN connection.

Desktop management – from anywhere, at anytime

FootPrints Remote Manager gives you direct access to core controls on remote desktops, making troubleshooting and fixing IT and computing issues a breeze. Now you can:

• Access and initiate Wake-up
• Check connectivity
• Reboot
• Shutdown
• Run a configuration summary
• Transfer files
• View Windows events
• And much more

With its powerful ‘self-healing’ feature, FootPrints Remote Manager can also check the integrity of applications on a remote machine and automatically correct them even if their core files have been compromised.

For the ultimate in out-of-hours flexibility, FootPrints Remote Manager’s integration with Intel® vPro means you can access a target computer even if the user has finished work for the day and shut their system down.

Deliver remote desktop management that’s secure

FootPrints Remote Manager has security built in as a priority. All communication between FootPrints Remote Manager and the desktop is encrypted, so you can be sure that no one is eavesdropping on your remote sessions. The software enforces authenticated sessions and user confirmations prior to remote connections so that desktop security is never compromised. FootPrints Remote Manager also maintains a central audit file of all remote-control sessions and end-user acknowledgements – useful data for audit trails for security purposes and for documenting support issues.

The BMC FootPrints family of Solutions and Products

FootPrints Remote Manager is part of our family of FootPrints products and FootPrints Solutions for IT Lifecycle and IT Service Management. Built from the ground-up as a modular yet integrated system, FootPrints products can be purchased separately or as part of our broader FootPrints Solutions including Service Management, Service Desk, Lifecycle Management, Desktop Management and Security & Compliance.

Try FootPrints Remote Manager

Experience FootPrints Remote Manager first hand and see how it will meet your specific needs. Request your 30-day fully functional evaluation today.

To learn how IT management can mitigate risk, lower IT costs, and ensure compliance contact a Column office, have Column contact you, or chat with a Column representative.