User satisfaction guaranteed,
BMC Service Request Management
IT organizations and service providers are looking for ways to offload work and improve customer satisfaction at the same time. BMC Service Request Management provides a web-based solution that displays a service catalog to end users and enables them to submit and manage service requests – without calling the help desk. Integrated with automated request fulfillment, service level management, and demand analysis, BMC delivers high-quality services, increases agility, and supports compliance.
Does your IT department experience any of these following challenges?
- Business views IT as a cost "black hole"
- Difficulty showing the value of IT to business
- Not viewed as a strategic partner in the business
The Service Catalog helps your IT department gain credibility in your organization:
- Cost transparency to the business
- Create value along key business dimensions
- Improved demand management
- More holistic view of IT performance