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Remedy Service Desk Training


Remedy Service Desk Training Suite is designed to meet business requirements, automate service desk processes, and lower the cost of support operations. This customizable, service management solution combines best-in-class help desk software with core ITIL® best practices. It provides a powerful workflow solution that delivers superior service and reduces operational expenses with reporting that provides the data you need to make informed business decisions.

BMC Remedy Service Desk 8.0: Using (WBT)

This online course provides service desk support staff (service desk analysts, problem coordinators, and specialists) and support staff managers (group coordinators) with the information needed to use BMC Remedy Service Desk 8.0 (BMC Remedy Incident Management and BMC Remedy Problem Management) to create and process incident requests, problem investigations, known errors, and solutions.

BMC Remedy Service Desk 7.6.03: Using (WBT)

This online course provides service desk support staff (service desk analysts, problem coordinators, and specialists) and support staff managers (group coordinators) with the information needed to use BMC Remedy Service Desk 7.6.03 (BMC Remedy Incident Management and BMC Remedy Problem Management) to create and process incident requests, problem investigations, known errors records, and solution database entries.

BMC Remedy Service Desk 7.6.04: Using (WBT)

This online course provides service desk support staff (service desk analysts, problem coordinators, and specialists) and support staff managers (group coordinators) with the information needed to use BMC Remedy Service Desk 7.6.04 (BMC Remedy Incident Management and BMC Remedy Problem Management) to create and process incident requests, problem investigations, known errors records, and solution database entries.

Learning Paths

Column Technologies offers role-specific learning paths for various professionals within your organization. Each learning path includes training in a sequence that will help you reach the highest level of proficiency.


BMC Service Desk Express Learning Path

Can’t find a class? Have a question? Please contact ColumnTraining@columnit.com for more information.

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