BMC Remedy Service Desk 7.5: Using Problem Management (WBT)

This online course provides problem support staff with the information needed to use BMC Remedy Problem Management 7.5 to create and process problem investigations, known errors, and solutions.

Course Objectives

» Identify user roles associated with BMC Remedy Problem Management.
» Describe the BMC Best Practice Flow for Problem Management.
» Access and navigate the BMC Remedy Problem Management application.
» Identify and create problem investigations.
» Assign problem investigations.
» Review, process, and close problem investigations.
» Create, assign, process, and close known errors.
» Create, assign, and process solution database entries.
» Search for problem investigations, known errors, solutions, and other related data.
» Create reports using business metrics.

Course Details

Code: RSMG-PMUS-0750
Product: BMC Remedy Service Desk 7.5
Delivery: Web-Based Training (WBT)
Duration: 3 Hours
Audience: Problem Support Staff (Problem Coordinators and Specialists) and Problem Support Staff Managers
Prerequisites: User knowledge of the Microsoft Windows graphical user interface (GUI)