BMC Remedy Change Management 7.5: Using (WBT)

In this online course, students are introduced to the functionality of BMC Remedy Change Management 7.5, including the Release Management module. Students learn how to perform various tasks from these roles: requester, change coordinator, specialist (including change assignees and change or task implementers), change manager, release coordinator, and approvers.

Course Objectives

» Describe the Change Management process.
» Describe the Release Management process.
» Identify the Change Management roles.
» Identify the Release Management roles.
» Log in to and navigate the Change console.
» Create, resolve, and close change requests.
» Log in to and navigate the Release console.
» Create, resolve, and close release requests.
» Create and manage tasks for change requests.
» Create and manage activities for release requests.
» Describe the change and release approval processes.
» Create reports to provide business metrics.
» Use the Requester Console.
» Create reminders and broadcast messages.

Course Details

Code: RSMG-CMUS-0750
Product: BMC Remedy Change Management 7.5.x
Delivery: Web-Based Training (WBT)
Duration: 3 Hours
Audience: Users and Managers
Prerequisites: User knowledge of Microsoft Windows graphical user interface (GUI)