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IT service reborn boost productivity up to 75%

New Remedy 9 Service Management

Smart, beautiful and powerful service management that empowers the digital workforce

Smart. Beautiful. Powerful.

BMC Remedy Service Management is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own datacenter.

Service desk in your pocket

Mobilize the digital workforce and take advantage of native mobile device capabilities such as touch screens, predictive text, barcode scanners, cameras, GPS, and push notifications.

Amazing user experience (UX)

Smart IT is the persona-based user experience personalized to your role with context-aware insights that automatically present you with relevant content.

Intuitive self-service

Log an incident, request a service, reserve a room, download an app, or check service availability all from the convenience of a mobile app.

Engage the whole team

Embedded social and collaboration tools help you work smarter to deliver better service across the digital enterprise.

Insightful analytics

Create detailed reports with drag-and-drop simplicity and visualize them in stunning dashboards with brand new Smart Reporting.

Smart, beautiful, powerful service management

Remedy 9 helps you deliver amazing service with a modern, social, mobile platform that puts insight at your fingertips, so you can be productive, all of the time, in any location.


Smart, beautiful, powerful service management Video

Manage complexity, simply

Remedy 9 takes advantage of a brand new Java codebase, the industry leading CMDB and flexible integrations to deliver a truly enterprise scale service management platform for the digital enterprise. Decades of industry experience are delivered through embedded ITIL processes and industry best practice reports and KPIs.

Remedy 9 is available as an entire suite or you can choose the option that's right for you:

Service Desk

For an amazing service desk experience.
Modern, social, and mobile with self-service apps that can transform the digital workplace. Includes access to Incident, Problem, Knowledge and Service Request Management.

Service Optimization

Built to empower those who manage
and transform IT.

Includes Change and Knowledge Management reinvented for mobile with Asset and Service Level Management to manage the most complex of enterprises.

Service Innovation

For those who want to create.
Automate, integrate and create custom applications with graphical, visual tools to create next generation digital services. Includes Developer Studio and Platform Administration.

Everything you need to deliver amazing service

Remedy Service Management is the most complete and capable service management for the digital enterprise.

To learn more about how we can help you improve
performance while reducing cost and risk.

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