BMC AppSight Application Problem Resolution

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BMC AppSight Application Problem Resolution System optimizes application development by automating key problem resolution processes during development, testing, and maintenance.

Record application execution and capture a synchronized, real-time log of user actions, system events, performance metrics, configuration data, and code execution flow.

Using patented technology similar to an airplane’s “black box” flight recorder, this unique product:

  • Automates application problem resolution during development, testing, deployment, and production support
  • Captures complete user activity through fully-synchronized, DVD-like “screen captures” that include key strokes, mouse clicks, and more
  • Tracks all system events, configuration data, and code execution flow on Windows, .NET, and Java EE platforms
  • Performs end-to-end transaction (individual transaction execution breakdown) and performance (component execution time) analysis
  • Integrates with service desk and defect tracking tools for streamlined communication of captured problem information

By using this product to automate and accelerate application problem resolution, you will:

  • Diagnose the actual problem the first time — and not just reproduce the symptom
  • Eliminate the need for a categorization step since you no longer have to know problem type before starting resolution
  • Eliminate the need to recreate the environment and reproduce the exact symptoms that caused the problem
  • Reduce staffing requirements for development projects by increasing developer efficiency
  • Minimize defects by conducting more rigorous testing and fixing previously “irreproducible” defects
  • Improve efficiency by reducing the time testers spend documenting defects
bmc appsight application problem resolution, bmc problem resolution, problem resolution system To learn how BMC AppSight Application Problem Resolution System can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.