The Business Challenge

If your organization is like many others, you’ve come to rely on your BMC Remedy solutions to help manage your IT infrastructure and meet business expectations. However, BMC Remedy solutions typically require your staff to spend precious time at their workstations updating information.

To meet the ongoing demand for rapid, dependable services, you need a solution that allows your staff to use your BMC Remedy solution in the field while they make decisions and solve problems.

The Column Solution: Airwaves for BMC Remedy

Built on Column’s deep BMC Software expertise, Airwaves integrates seemlesly with solutions built on BMC Remedy 6.x and above in addition to Column’s messaging (Tribune) and monitoring (Sentinel) solutions.

Whether you use the solution’s out-of-the-box settings or customize them to your exact needs, Airwaves for BMC Remedy can improve your staff’s productivity by allowing them to use their smartphones to access, modify, and act on information—no matter where they are.

Datasheet: Airwaves for BMC Remedy (PDF: 262 KB).

Designed with mobile users in mind, Airwaves for BMC Remedy users can quickly and easily:

• view ticket histories

• create and track tickets

• assign or reassign tickets to themselves, another person, or another group

• update critical ticket fields: Status, Due Date, Urgency, Impact, Assignee, Group Name, Description, Resolution, and Category

• close tickets

• receive word of - and react to - service changes and emergencies

• access and update ticket information even when a network is not available. After a user reconnects to the network, Airwaves for BMC Remedy automatically sends their updated ticket information to the enterprise database.

Powerful Customization Options

With the importance of effectively managing and maintaining your IT environment, your IT organization may want to customize Airwaves for BMC Remedy to your specific requirements.

To help, Column Technologies offers consulting services that can tailor the solution’s screens or database elements. Within a warranted timeframe, you’ll have a highly-usable, cost-effective solution that helps your organization get the most out of your technology investment.

Leading Mobile Technologies

Airwaves’ highly-efficient, well-documented system architecture supports rapid deployment cycles that allow your IT organization to quickly gain the benefits of a mobile workforce. By continually integrating data and business rules, it can help your mobile users quickly and easily share information as they increase productivity, shorten response times, and lower costs while increasing reputation and productivity.

Built in the powerful Ruby programming language, Airwaves allows you to create native mobile applications that use flexible HTML templates. It combines the performance and richness of a native smartphone application with the productivity of a web interface

Supported Mobile Platforms

Airwaves supports all standard smartphone operating systems, including:

• BlackBerry OS
• Windows Mobile
• iPhone OS
• Android
• Symbian

To learn how Airwaves for BMC Remedy can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.