Abydos Designer is the fastest and most efficient way to design, deploy, track, and maintain process logic within BMC Remedy and BMC Service Desk Express applications.

It provides the environment that allows non-technical users to create and maintain processes that are used to drive and enforce workflow rules within BMC Software applications. This means you can keep your applications out-of-the-box while enabling customisation to be defined through process definitions.

Key Benefits:

• Reduced cost of application deployment and maintenance through seamless translation of process diagrams into BMC AR System application workflow

• Reduced cost and effort to upgrade your applications by separating process logic from the underlying applications

• Improved application visibility through graphical tracking of the progress of BMC Remedy requests (requires Abydos Request Tracker module)

• Reduced support and training costs through use of process driven dialogue to ensure best-practice ITIL processes are followed within your application

• Accelerate request processing by automating process steps and enforcing operational level agreements (OLAs)

To learn how Abydos Designer can improve performance while reducing costs and risk, you can contact a Column office, have Column contact you, or chat with a Column representative.