100+ Reasons to Use BMC Remedyforce

The Many Reasons to Use BMC Remedyforce as Your ITSM Solution

In a world filled with cloud technology and Software as a Service (SaaS) solutions, IT organizations have really become something of a service broker. By utilizing the availability, scalability, configurability and security of cloud solutions, companies have an increased ability to grow with both agility and purposefulness. Because IT capabilities and resources don’t have to live on-site, they can be made available to your customers at any time and in any place that they need the service. This is what customers have come to expect, and it’s what companies must be able to deliver.

IT Service Management (ITSM)

Because of this, a paradigm shift has taken place in IT in recent years. Instead of simply managing a collection of hardware and software components, many IT professionals find themselves striving to help their company achieve its goals by managing the delivery of support and services to customers and employees alike. To that end, you, as an IT professional, need powerful, comprehensive tools at your disposal. That’s where IT Service Management (ITSM) comes in. At its core, ITSM is intended to utilize processes in order to align your delivery of IT services with the needs of your company.

BMC Remedyforce – A Modern ITSM Solution in the Cloud

However, in order to take full advantage of these processes, you need access to the best tools.  BMC Remedyforce is an ITSM industry leader, and with good reason. This ITSM SaaS solution is built on the world’s most widely used cloud platform and offers unparalleled security, performance and reliability. This tool is specifically designed to allow you to consolidate all of your IT efforts into a single, shared service center.

Every organization has different needs when it comes to supporting business services. Here are 15 broadly applicable reasons to use the IT capabilities of BMC Remedyforce to solve your business issues  (or you can check out all 101 Reasons for Remedyforce):

  • ITIL certified

  • Unparalleled security

  • Easy to use – intuitive

  • Helps users help themselves

  • Improve 1st call resolution by up to 90%

  • Out-of-the-box functionality

  • Seamless upgrades

  • Designed for your company size

  • Enables improved IT productivity

  • Supports various level of IT maturity

  • No software maintenance

  • No infrastructure upgrades

  • Everything needed for a service desk/help desk

  • Delivers next generation, social, mobile, collaborative ITSM

  • Easy customizations and configurations

The IT capabilities of Remedyforce can help the support and delivery of your services so you can run a more effective organization and innovate business value